#WLSS Frequently Asked Questions

You've got questions and we've got answers! If there's something not asked here, please don't hesitate to reach out to our team

How do I access REPLAYS?

If you would like to watch a talk that has already gone live, then go to the main navigation and click on the REPLAYS link. It will take you to all of the previous day's talks (you have to be logged in to view content).

If you have a VIP Pass (replay pass)- replay access is available to you indefinitely.  

1. Login to the summit site with the email you used to get your VIP Pass

2. The summit site will send you a link to confirm your the email owner

3. Go to REPLAYS and watch everything.

How does the Free Pass work?

The Free Pass is available to anyone. You get access to all live sessions*.

The summit is live September 28 - 30, 2021 from 9 a.m. - 5 p.m. EST.

*Please note that you have to watch all sessions during the live event - there are no extensions for your time zone

How do I access the LIVE sessions?

1. Click the Login link at the top of our navigation menu.

2. Select the "I’m an attendee" option.

3. Enter the email address you used to sign up for your pass (no password is required).

4. Click "Continue".

5. Watch the sessions live at their scheduled times if you have the Free pass.

6. If you have a VIP pass, come back anytime after the sessions have gone live on September 28 - 30, 2021 to watch on demand.

7. Alternatively, check your inbox for emails from our team. You'll see the subjects - 'We're starting in under an hour!' or 'We're starting now!' and there will be direct links to the upcoming talks on your schedule. 

Need visual instructions? Click here.

How do I access Watch a Past Session (REPLAYS)?

If you would like to watch a talk that has already gone live, then go to the main navigation and click on the REPLAYS link. It will take you to all of the previous day's talks (you have to be logged in to view content). 

If you have a FREE Pass - You can view the replay of a talk for only 2 hours after it's gone live. Then the content will be locked.

If you have a VIP Pass - replay access is available to you indefinitely.  

How do I connect with Whitespark during the event?

If you have a question regarding the event please email our team! Use the hashtag #WLSS on all social media sites.

Feel free to reach out to us on our social channels:

Twitter (@whitespark)

Facebook (@whitespark.ca)

Instagram (@whitespark)

Where do I find the speakers' slide decks?

All speaker slide decks are available on the session's landing page. You'll find it on the right, under the heading Slide Deck. Just click to download the PDF file. 

What if I can’t make it to the event every day?

No problem! All recordings are available to VIP Pass holders, so you can watch the event at your own pace. Your VIP Pass includes forever access to all 2021 Local Search Summit sessions. After the event, our team will send you direct access to the video recordings. 

How much is a VIP Pass and what is included?

A VIP Pass is $199 USD and includes:

✨ Live access with Q&A chat to ask the speakers your questions.

✨ Recordings of every session available to watch at your convenience. 

✨ Special offers and promotions from speakers and sponsors.

✨ All speaker decks available for download. 

When will the recordings be available?

As a VIP Pass holder, you can access a session on demand as soon as the live session has ended. After the summit, all videos will be available starting October 1, 2021.  

If you have Free Pass, you can only watch the sessions while they are live.

Upgrade your pass to get full access

Do you offer pass refunds?

No, all passes are non-refundable.

How is the event structured each day?

The summit is three full days of local search content. Each day we will feature:

▶️ 12 speaker sessions

▶️ 2 sponsor presentations

▶️ 2 15-minute breaks

▶️ 1 60-minute lunch break

▶️ 1 fun activity (September 28 & 30th only)

You can watch the entire summit live or you can tune in at any time on the day of the event to catch any session you want (VIP Pass holders only).

A session does not become available on-demand until after the scheduled live presentation.

When is lunch break?

A lunch break is scheduled each day from 12:30-1:30 p.m. EST. 

What is the focus of Whitespark's Local Search Summit?

Our aim is to provide in-depth information on all things related to local search marketing. We cover a full range of categories that are related to local search and we provide content for everyone from enthusiasts to experts, small businesses to multi-location enterprises. 

📍 Local Search Engine Optimization (SEO)

📍 Google My Business (GMB)

📍 Website Optimization

📍 Reporting

📍 Local Services Ads (LSAs)

📍 Pay-Per-Click (PPC) and Ads

📍 Citations

📍 Social Media Marketing

📍 Review and Reputation Management

📍 Agency Optimization

📍 Enterprise SEO

📍 Digital PR

📍 Technical SEO

How long will I have access to session recordings?

All VIP Pass holders will have access to the sessions indefinitely.

Do I have to watch sessions live?

Free Pass - Yes, you must watch the sessions live at their scheduled times and are available for 2 hours. If you can't make the live sessions, you may want to consider upgrading to a VIP Pass and get the most out of this event. 

VIP Pass (Live + Recordings) - No, you don’t have to watch live if you don’t want to. You can watch any session after it's scheduled time and all sessions on-demand starting October 1, 2021.